dji mavic pro dji care refresh

DJI Care Refresh offers new drone protection plan

With the introduction of DJI’s Mavic Pro, the drone maker is offering a protection plan that costs $99.

DJI Care Refresh will cover accidental damage to the Mavic Pro’s aircraft, gimbal or camera during normal use for up to 12 months.

But, once you pay the $99 fee, you’ll still have to pay an additional fee to get a new drone (which is new or equivalent to new). The first replacement will cost $79 and the second will cost $129.

DJI Care Refresh must be purchased before a new Mavic Pro is activated or within the first 48 hours after activation.

However, the big question mark for many buyers is the fact that DJI Care Refresh does not cause water damage. Of course, it also doesn’t cover flyaways (presumably so DJI can profit off of the parts that still work, and so users couldn’t say they “lost” it and get a second drone for $99). Is it still worth it?

Purchase DJI Care Refresh here.

Let me know if you intend to purchase Care Refresh in the comments below.

17 thoughts on “DJI Care Refresh offers new drone protection plan”

  1. Thanks for posting the info on the replacement charges (I’ve been looking for days!) I’m not sure why DJI doesn’t explicity state the “small fee” on their website, as I’ve hesitant to pull the trigger. Now that I know the replacement cost, I think the warranty is well worth the money. $100 dollars for a years worth of piece of mind is a great deal, and by that time, I’ll be ready to upgrade to Mavic 2!

  2. I plan on getting the protection plan, its a one time fee of $99 then $79 for the first replacement then $129 for the 2nd. Thats not bad saying the drone is $999. So keep it on land or be careful over water. And the “won’t replace if a fly away happens is understandable. If DJI keeps there word on accidental damage ect then it will be well worth it… then again what do you have to lose? Don’t get it and if it crashes well good luck. Get it and there is a 70ish% chance you will get another drone for $79. Sounds good to me….

    1. It will take about 6 weeks or so to get the replacement. So if you can wait that long then it is fully worth it.

  3. Reminds me of Intel processors where you pay 40$ and if you fail overclocking your processor and completely destroy it they just replace it for you…
    Not a bad offer…

  4. It’s worth highlighting that it is only good for 12 months. That isn’t mentioned on the DJI site but is mentioned by Drone Girl.

    Thanks!

  5. I went for it….. 149.99 is cheap insurance for the P4P.
    Hopefully I wont need it.
    However @ this price, it is one of those things That at that price if I were to need it.. I wouldn’t be happy with myself if I did not buy it.

    1. You may well need it. It is only cheap if they honour the policy. My experience so far as a new customer is appaling and I have asked for a refund on the basis that the policy is not fit for purpose intended.. The initial contact side of thi poicy is dysfunctional, the online claim form is clunky and will prevent you from going to the next stage. When you ask for a reason why you will get no satisfactory answer just an automated “Sorry for your experience, we will get back to you in due course”. They do but with nothing constructive just more automated script typed from a list of standard replies. In the end I contacted an official DJI repair center in the UK and paid for the repair.. Much less hassle , not too expensive and you dont get to deal with Time Zone Lag. You do get to deal with people who are straight forward and dont use smoke and mirrors to get out of a contract!

  6. Help. What would happen if you were to crash the drone within 48hrs of activating it? Would you still be covered if you purchased the refresh insurance after the crash but within the 48 hr period? Thanks

  7. What’s the difference about standard warranty and dji care refresh? only time speed to replace unit?? or the standarda warranty does not cover accidental damage? thank for info

    1. A product warranty is a guarantee of repair service provided by a manufacturer if any product defects are found. DJI Care Refresh provides replacement service if damage resulting from accidental damage occurs to the aircraft, propellers, or battery during normal use. You can still enjoy DJI’s standard product warranty without buying DJI Care Refresh, but DJI Care Refresh can greatly reduce service costs. Furthermore, if the repair costs are covered by the standard product warranty, the remaining Replacement balance on your DJI Care Refresh will not be affected.

      1. A product warranty is a guarantee of repair service provided by a manufacturer if any product defects are found. DJI Care Refresh provides replacement service if damage resulting from accidental damage occurs to the aircraft, propellers, or battery during normal use. You can still enjoy DJI’s standard product warranty without buying DJI Care Refresh, but DJI Care Refresh can greatly reduce service costs. Furthermore, if the repair costs are covered by the standard product warranty, the remaining Replacement balance on your DJI Care Refresh will not be affected. (http://www.dji.com/service/djicare-refresh/info#s4)

  8. It took over a month to get a replacement. Better off just buying a new one if you can afford it. Waste of time for me. Lost a lot of gigs because I was waiting for my replacement to show up. Sooooo low. Very dissapointed with DJI on this regard.

  9. Under which damage condition do you actually replace the whole drone with a new one “$79/$129” 1st/2nd & when do you only repair the damaged part “Free”?
    Thanks

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