Yuneec may not be the largest drone manufacturer in the world, but the maker of the Typhoon drone has long been known as the winning drone company when it comes to customer service.
And now, it’s raising the stakes with a new customer service program.
Yuneec this week announced its Yuneec Extended Service (and yes, the company is referring to it with the acronym “YES!”) plan.
The plan will cover unlimited manufacturer defect repairs. The key there is “manufacturer defect” which means if you fly your drone into the lake, you’re probably not covered.
But, the warranty will cover other manufacturer defects, such as electronics problems or software issues, such as a flyaway.
All Yuneec customers get a standard one-year warranty, but the YES! extended warranty plan extends that out an additional year.
If you anticipate crashing and damaging your drone, you might want to think about Yuneec’s new Crash Forgiveness plan. That plan runs concurrently with the standard manufacture warranty included with Yuneec products, covering manufacture defect repairs as well as up to two non-warranty repairs that call under the “crash forgiveness” category.
Additional non-warranty repairs will be 50% off.
The prices vary based on the type of drone and the plan:
- YES! Breeze Plan $59
- YES! Typhoon H Plan $199
- YES! Typhoon H w/ RealSense Plan $279
- Breeze Plan $89
- Typhoon H Plan $229
- Typhoon H w/ RealSense Plan $299
More drone manufacturers are experimenting with warranty and customer service plans to cover accidental damage. DJI received mostly positive responses to its DJI Care Refresh plan, an additional fee that covers accidental damage, which it launched in 2016. DJI’s Care Refresh plan costs $99 for the Mavic, $149 for the Phantom 4 and $299 for the Inspire 2. DJI also charges an additional fee if a replacement drone is necessary.
The drone accidental damage plans mirror other warranty plans, such as Apple’s AppleCare plan. And, much like the myriad of screen-repair businesses and other repair businesses that have popped up around Apple products, the same is beginning to happen for drones.
Companies like DroneNerds or DroneFly offer their own repair services, taking the pressure off consumers to pay for an insurance plan that they may end up not using. The third-party services also generally do not guarantee product fixes, meaning that if the drone is unfixable, they may have to pay for a new one at full price rather than what they pay had they bought the plan directly from DJI or Yuneec.
Will you be purchasing YES! or DJI Care Refresh for your drones? Let me know your experiences with it by leaving a comment below!